FAQ's

 

Where do you ship to?
We deliver to the following countries; Andorra, Austria, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary Iceland, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, and United States.

How long does it take to receive a parcel?

Ireland Orders: 2-3 Days

EU Orders: Please allow up to 7 - 10 days for your order to arrive

Where is my parcel?
If you have not received your parcel within the estimated time frame please email us at dantdmshop@eventmerch.com

 

What is your returns policy?

You have 30 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge. 

To return an item, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage.

If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.

Please note that due to health and safety, jewellery is non-refundable unless damaged on delivery. 

How long does a return/exchange take?

Because we don't process exchanges, receiving your replacement item is dependent on how quickly you place your new order and the shipping method you have selected. Once an item has been returned and received, it can take up to 7 business days to process your return on our end. Once the return has been processed, you will receive an email confirming the refund. Please allow up to 7-14 business days for your credit card to reflect the refund. If you have not seen a refund after you have received a confirmation from us by your next billing cycle, please contact your credit card company.     

What do I do if my product is faulty?
If your product is faulty please send your product back along side the returns form stating the product is faulty.

Why can’t I return jewellery?
Unfortunately jewellery is non refundable.

 

Can I pre order products?
We currently offer pre orders on selected products only. Sign up to our newsletter to be kept up to date with new products and pre orders.

Please note that if you order other products alongside your pre order, the order will be shipped to you as a whole once the pre ordered product is available.

Out of Stock products
If the product you wish to purchase is out of stock, please click on the 'Email Me When Back in Stock' button to be kept up to date when available again.

Can I add an item to my order?
Unfortunately you cannot add items to your order once you have checked out.

Can I cancel my order?
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at dantdmshop@eventmerch.com or call us on 00442082081166 between 10am-4pm. Please note we cannot cancel your order if it has already been sent.

 

Do you sell gift vouchers?
Currently we do not sell gift vouchers, however this is something we are working on.

Where do I enter my promotional code?
At the checkout, above your subtotal is a box in which you can enter any discount codes.

My promotional code was not applied, what should I do?
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on dantdmshop@eventmerch.com

  

Can I leave feedback?
If have any overall comments or feedback you would like to make, please email them to dantdmshop@eventmerch.com

How can I contact you?
If you have any queries please email

dantdmshop@eventmerch.com or call us on 00442082081166 – lines open 10am-4pm (GMT) Monday to Friday. 
If your query is to do with an order please provide the order number where possible.